30-day postage paid returns

Return & Refund

I have received the wrong product - what do I do?
We sincerely apologize that you have received an incorrect item.
Please contact us at info@cocstashopping.com for further assistance and instructions.

How Do I Exchange An Item/Order?
Exchanges are available within 90 days of purchase. After this period, we are unable to offer exchanges or refunds.

To qualify for an exchange, the item must be unused, in its original condition, and in the original packaging.

To initiate an exchange, please contact us at info@cocstashopping.com or submit a return request via email. 

What is your return policy?
We accept returns within 90 days of delivery. All returned items must be unused, in the same condition as received, and in the original packaging.

How can I return my order?
Please email info@cocstashopping.com with the following information:

  • Order Number

  • Reason for Return
    a. Unsuitable
    b. Incorrect or Defective Product (please include images)
    c. Does not meet expectations
    d. Other

Our customer service team will then guide you through the remaining steps.

Have you received my return?
Return processing typically takes several days.
We will notify you via email once your return has been received and inspected.
You may also contact us at info@cocstashopping.com to inquire about your return status.

When will I receive my refund?
Refunds are processed within 7 business days after we receive the returned item(s).
For any concerns, please contact us at info@cocstashopping.com.

Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?
To ensure that all products remain in resalable condition, items must be returned in their original packaging. We regret that returns cannot be accepted without the original packaging.

Warehouse/Returns Center Address:

1235 W Northwest Hwy, Suite 205, Palatine, IL 60067

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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