30-day postage paid returns

FAQ'S

How do I place an order?

  1. Browse our collection and click "ADD TO CART" on your desired items.

  2. Click the BAG icon at the top right of the page to review your cart, then select "CHECK OUT".

  3. Complete all required shipping and payment information, then click "PLACE ORDER" to finalize your purchase.

Can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor its delivery status. This will provide real-time updates on the location and estimated delivery date of your package.

Why have I not received an order confirmation by email?
Order confirmation emails are typically sent immediately after purchase. In some cases, delivery may be delayed by a few minutes or the email may be directed to your SPAM/Junk folder. If you have not received a confirmation within 30 minutes, please check all email folders carefully. If it remains missing, contact us at info@cocstashopping.com, and we will promptly verify your order and resend the confirmation.

Can I change my order?
You may modify your order at any time prior to completing checkout by adjusting items in your shopping bag. If you have already placed the order, please contact us immediately at info@cocstashopping.com. We will make every effort to accommodate changes, provided the order has not yet been processed for shipment.

Can I cancel my order?
Orders may only be cancelled within 24 hours of payment and before they have entered the shipping process. Once an order has been shipped, it cannot be cancelled. If you wish to return an item after shipment, please refer to our Return Policy for instructions and applicable terms.

My address is written incorrectly in the order confirmation - what can I do?
Please contact us without delay at info@cocstashopping.com with the correct address details. We will update your order if it has not yet been shipped. Please note that we cannot modify the shipping address once the order has been dispatched.

I received my package, but my order is incomplete, incorrect, or missing - what do I do?
We sincerely apologize for any inconvenience. Please contact our customer service team at info@cocstashopping.com within 7 days of delivery. Include your order number and a description of the issue, and we will promptly assist in resolving the matter.

How can I redeem a voucher or discount code?
During checkout, locate the field labeled "Enter Discount Code" or similar. Input your valid voucher or discount code, and the applicable amount will be deducted from your order total before final payment.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.

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